Customer service
Contact us
A real person answers, monday–friday, 9:00am–6:00pm et. Every message answered within one business day. If something is wrong with an order, tell us before you tell your bank — we can usually fix it the same day, and a dispute takes weeks.
The fastest route for order changes, returns and anything with a photo attached.
support@sorexskincare.comHours
Monday–Friday, 9:00am–6:00pm ET
Every message answered within one business day. Messages sent at a weekend are answered on the next business day.
Returns address
Contact us first for a prepaid label — do not send anything back without one, or we cannot match it to your order.
Sorex Returns13160 SW 43rd StDavie, FL 33330United StatesBefore you write
- Tracking an order? Check the status with your order number and email — no account needed.
- Do not recognise a charge? Statements from this site read SOREX, not “Sorex”. Email us and we will identify or refund it immediately.
- Starting a return? Send your order number. You do not need to explain why. Read the refund policy.
- Not sure what to buy? Tell us your skin type and what you are already using, and we will answer with what we would actually pick — including if that is nothing.