Refund & Return Policy

You may return any Sorex product within 30 days of delivery for a full refund of the purchase price. Opened and partly used products are included. There is no restocking fee, and we do not ask you to justify the return.

Thirty-day returns. If you are not satisfied with a Sorex product for any reason, contact us within 30 days of delivery for a full refund of the purchase price. Opened products are included — skincare cannot be judged sealed, and we would rather you tried it.

Cancel before dispatch. Orders can be cancelled at no cost any time before they ship, which is usually within one business day of ordering. Email or call us and we will stop the order and refund you in full.

How to start a return. Email support@sorexskincare.com or call +1 (954) 806-8385 with your order number. We reply within one business day with a prepaid return label. You do not need to explain your reason, and there is no restocking fee.

Refund timing. Refunds are issued to the original payment card once the return is scanned by the carrier — you do not have to wait for it to reach us. Your bank then takes a further 5–10 business days to post it. Refunds always go back to the card used for the order; we cannot send a refund to a different card or by another method.

Damaged or wrong items. If something arrives damaged, or is not what you ordered, contact us with a photo and we will ship a replacement immediately at no cost. You do not need to return the damaged item first.

No subscription. Every Sorex order is a single one-time purchase. There is no subscription, no membership, no auto-refill and no recurring charge of any kind. You will be charged once, for the amount shown at checkout, in USD.

Recognising the charge. Your card statement will show the descriptor printed at checkout and on your order confirmation, which is not the same as the store name. If you see a charge you do not recognise, please contact us before contacting your bank — we answer within one business day and can resolve it faster than a dispute can.

Original shipping charges are refunded on a faulty, damaged or incorrect item, and are not refunded on a change-of-mind return. Return shipping is always free — we send you a prepaid label either way.

Returns requested more than 30 days after delivery are outside this policy, but contact us anyway. We deal with those case by case and we are not looking for reasons to say no.

An order can be cancelled at no cost at any time before it is dispatched. Most orders ship within one business day, so contact us as soon as you can.

If an order has already shipped, we will treat it as a return: refuse delivery or use the prepaid label, and we refund on carrier scan.

support@sorexskincare.com · +1 (954) 806-8385. Monday–Friday, 9:00am–6:00pm ET. Every message answered within one business day.

Sorex Returns, 13160 SW 43rd St, Davie, FL 33330, United States