Order status
Track an order
No account, no password. Enter your order number and the email you used, and we will come back with the current status and tracking — usually within a couple of hours in business time, and always within one business day.
On your confirmation screen and in your confirmation email.
We reply to this address only.
This opens your email app with the details filled in. Prefer to write yourself? support@sorexskincare.com or +1 (954) 806-8385. Monday–Friday, 9:00am–6:00pm ET.
Tracking has not moved in a few days
If there has been no scan for five business days, contact us. We open a carrier trace and ship a replacement without waiting for the outcome — you should not be the one absorbing a lost parcel.
You want to change or cancel the order
Free before dispatch, which is usually within one business day of ordering. After that we treat it as a return — refuse delivery or use the prepaid label, and we refund on carrier scan. See the refund policy.
A charge you do not recognise
Statements from this site read SOREX, which is not the store name. Email us before your bank — we can identify or refund it immediately, and a dispute takes weeks.